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Terms and Conditions Families OnlyOur Policy and Agreement with our homeowners is to rent to family groups only. We do not rent to fraternities, sororities or other non-family or unrelated groups or persons less than 25 years of age. We reserve the right to require official picture identification showing date of birth. Liability This rental program is under management of MCR who acts only as an agent for the owners. All properties are privately owned; management will not be responsible for any accidents or injury to guests or loss of money, jewelry or valuables of any kind. Occupancy Our rental rates are based upon two persons per bedroom. Children are counted in total occupancy unless they are under the age of two. Over occupancy is considered a serious violation of your lease, and we reserve the right to deny access or to have the premises vacated with no refund of monies. Substitutions While every effort is made to accommodate guests in the specific property requested, change in ownership, damage or malfunction may cause that property to be unavailable. We will contact you as soon as possible and shall make every attempt to find suitable alternate accommodations for the same period . If a suitable substitute property cannot be procured, McLean Company Rentals sole liability shall be to provide a full refund of all monies already received. Repairs and Maintenance We cannot guarantee against mechanical failure of heating, air conditioning, appliances, TV’s/VCR’s/DVD Players, stereo equipment or pools/spas. MCR is not responsible for any circumstances beyond our control, such as disturbances on nearby properties, construction noise, or acts of nature. Please report any inoperative equipment to our office promptly. We will make every reasonable effort to have repairs done quickly and efficiently. NO REFUNDS OR RENT REDUCTIONS WILL BE MADE DUE TO THE MECHANICAL FAILURES OR MALFUNCTIONS, EARLY DEPARTURE, INTERRUPTIONS OF UTILITIES, MAINTENANCE PROBLEMS OR CONSTRUCTION IN THE AREA. Cancellations & Refunds In the event that you must cancel your reservation, please notify us in writing as soon as possible. If written notice is received 30 days prior to your arrival date, refunds of advanced payments will be refunded, less a $100 cancellation fee. Reservations of one month or greater, cancellation notice must be received 60 days prior to your arrival. If your reservation also includes the $89.00 deposit waiver, this option is non-refundable. Security Deposit Waiver For your convenience you have the option of $89 Accidental Rental Damage Insurance offered through Travel Guard. Accidental Rental Damage Insurance covers up to $1,500 if the property or its contents are damaged during the guests stay, subject to plan terms and conditions. This insurance is non-refundable. In the event of cancellation, your deposit waiver can not be refunded. Private Pools & Spas All of our homes and some of our condos feature private pools and spas. Pools and spas are chemically serviced and cleaned regularly. All of our pools may be heated during the winter for guests’ use and enjoyment. Thermostats are typically set at 82 degrees Fahrenheit. However, temperatures may vary and degree of warmth cannot be guaranteed. Please contact a reservationist as to the cost of pool heating. Tampering with the thermostat to increase the temperature beyond 82 degrees will result in an additional charge of $50 per day and will be deducted from security deposit. All of our pools and spas have been properly cleaned in advance of your arrival. However, sometimes we experience winds here in the desert and the pool could become dirty. Please advise the office and we will make every attempt to contact the pool person, but please understand that WE CANNOT GUARANTEE that the pool person will be able to return to the property. Credit Cards If you elect to pay by credit card (we accept Visa, Master, or Discover Card) a non-refundable convenience fee of 3% will be charged to accommodate this service. When paying by credit card, the name of the person mentioned in the reservation, must also be the name that appears on the credit card. A picture I.D. will also be required. Frivolous Repair Calls Our company experiences repeated calls for repairs that are due to guest misuse or unfamiliarity with amenities. Often the problem can be solved by following the phone instructions of our maintenance personnel. If you represent that the problem persists after being given instructions a repairman will be dispatched. If the repairman discovers that the problem could have been solved by following the instructions you will be responsible for the repair bill. Holiday And Special Event Rates Coachella Fest and other special events throughout the year have higher nightly rental rates and require a minimum 4 night stay. First Right of Refusal An in house guest will be given the first option to roll over for the same time period or longer for next year. This option has to be finalized prior to in house guest check out. Utility Agreement For all guests staying a month or longer, a Utility Agreement will be required. This document states that the Owner covers the first $250 in utilities and guest is responsible for everything above and beyond. The remaining balance will deducted from the Security Deposit. |
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