Housekeeping and Maintenance 
Our properties are inspected and cleaned for each guest. If the home is not cleaned to your satisfaction when you arrive or if something is not working properly, please call the office to report the problem. We will try to correct the situation immediately. Additional maid service is available during your stay. We’d be happy to arrange it for you. The cost is very reasonable.
Telephones 
Every property in our rentals program is equipped with a telephone and the phone number will be provided to you. Owners graciously furnish telephones for your convenience and safety. The phones have a long distance block in place that prevents any long distance calls. Any long distance calls should be charged to your calling card or made by cellular phone. If a toll call appears on the owner’s phone bill for the dates you were in the property, the amount of the calls and a $20 service fee will be deducted from your security deposit.
Pets 
Some of our homeowners will allow pets. Be sure and ask about these properties when you speak with a Reservation Agent or search for our Pet Friendly properties here on our website. There is a minimum $500 Pet Deposit in addition to the Security Deposit.
Non compliance to pet restrictions are grounds for immediate eviction without refund.
No Smoking
Most of our properties are non smoking premises. If you wish a property that permits smoking, you must make that request. Those that allow smoking are indicated in the descriptions. Any guest violating the owner’s no smoking rule may cause all guests to be evicted with forfeiture of all monies paid. Smoking includes cigarettes, cigars, pipes, etc. If our inspection staff detects, at departure, the presence of smoke in a non smoking unit, the full security deposit may be forfeited.
Occupancy
Our rental rates are based upon two persons per bedroom. Children are counted in total occupancy unless they are under the age of two. Over occupancy is considered a serious violation of your lease, and we reserve the right to deny access or to have the premises vacated with no refund of monies.
Parking
Parking areas are for automobiles only. RV’s, travel trailers, boat trailers, etc. are not permitted.
Lost and Found 
If you leave something behind, call our office immediately. We will make every effort to locate the item and return it to you. Postage costs and a $25 service charge will be charged against your security deposit. Lost items will be held for two weeks; after that time, all unclaimed items will be donated to a charitable organization. MCR is not responsible for any lost items that we’re unable to locate.
Liability 
This rental program is under management of MCR who acts only as an agent for the owners. All properties are privately owned; management will not be responsible for any accidents or injury to guests or loss of money, jewelry or valuables of any kind.
Repairs and Maintenance 
We cannot guarantee against mechanical failure of heating, air conditioning, appliances, TV’s/VCR’s/DVD Players, stereo equipment or pools/spas. MCR is not responsible for any circumstances beyond our control, such as disturbances on nearby properties, construction noise, or acts of nature. Please report any inoperative equipment to our office promptly. We will make every reasonable effort to have repairs done quickly and efficiently.
NO REFUNDS OR RENT REDUCTIONS WILL BE MADE DUE TO THE MECHANICAL FAILURES OR MALFUNCTIONS, EARLY DEPARTURE, INTERRUPTIONS OF UTILITIES, MAINTENANCE PROBLEMS OR CONSTRUCTION IN THE AREA.
Frivolous Repair Calls 
Our company experiences repeated calls for repairs that are due to guest misuse or unfamiliarity with amenities. Often the problem can be solved by following the phone instructions of our maintenance personnel. If you represent that the problem persists after being given instructions a repairman will be dispatched. If the repairman discovers that the problem could have been solved by following the instructions you will be responsible for the repair bill.
Private Pools & Spas 
All of our homes and some of our condos feature private pools and spas. Pools and spas are chemically serviced and cleaned regularly. All of our pools may be heated during the winter for guests’ use and enjoyment. Thermostats are typically set at 82 degrees Fahrenheit. However, temperatures may vary and degree of warmth cannot be guaranteed. Please contact a reservationist as to the cost of pool heating. Tampering with the thermostat to increase the temperature beyond 82 degrees will result in an additional charge of $50 per day and will be deducted from security deposit.
Owners Closets 
Many of our properties have locked owner’s closets or cupboards for the homeowner’s personal items to be stored. Please do not try to force them open. Any damage or content loss will be deducted from your security deposit.
Families Only
Our Policy and Agreement with our homeowners is to rent to family groups only. We do not rent to fraternities, sororities or other non-family or unrelated groups or persons less than 25 years of age. We reserve the right to require official picture identification showing date of birth.
